How to Write Business Use Cases for Chatbots +TEMPLATE When deploying website chatbots, there are multiple best practices you should follow. To make it easy, we’ve sorted them into pre-launch and post-launch tactics. When selecting chatbot software for your website, there are a few must-have features that SMBs should always look for. Similarly, chatbot software […]
Agent Assist: Use Cases, Benefits, & Providers
Talkdesk Announces an Industry-First GenAI Suite for On-Premise Contact Centers It’s to give your human agents superpowers, allowing them to focus on what they do best — connecting with customers and solving complex problems with empathy and creativity. AI-based simulation training, on the other hand, is like “The Matrix” for customer service — a virtual […]